REFORM COORDINATION & SERVICE IMPROVEMENT DEPARTMENT

The Department of Reform Coordination & Service Improvement was one of the departments established by the Office of the Head of the Civil Service of the Federation (OHCSF) in 2014. It is comprised of two Divisions namely Reform Coordination and SERVICOM each headed by a Deputy Director
Functions

The functions of the Department are as follows:

i. Serves as focal point for driving all change, reform, innovation and improvement efforts within the Ministry in line with the overall framework set by BPSR, OHCSF and other Central Agencies of Government;

ii. Works with leadership of the Ministry to identify processes, systems and service gaps with BPSR and OHCSF to develop interventions to eliminate such gaps;

iii. Coordinates, drives, monitors and report on the Reform Agenda of the Ministry; and its Parastatals /Agencies;

iv. Manage and drive SERVICOM aims and initiatives within the Ministry; and its Parastatals/Agencies;

v. Troubleshoot service failures and develop proposals to address them;

vi. Researches and identifies good practices that can be adopted/ adapted to improve service delivery in the Ministry and its Parastatals/Agencies;

vii. Liaises with the Ministry’s Departments, Parastatals/Agencies and the OHCSF to develop, refine, improve and recommend more efficient processes and systems for the Ministry to achieve its objectives;

viii. Develops and launches initiatives to drive and mainstream a continuous service improvement culture within the Ministry; and its Parastatals/Agencies;

ix. Assists the leadership of the Ministry to articulate and coordinate their change agenda in line with Service Policies and Standards;

x. Ensure effective and continuous monitoring and reporting on the implementation of reform initiatives in the Ministry, it’s Parastatals/Agencies; and

xi. Develops and deploys change management tools and practices to institute sustainable improvement in the Ministry, its Parastatals/Agencies.